SHIPPING & Returns
Domestic & international shipping
We ship both domestically and internationally. Prices and estimated shipping times vary for different products.
Currently we use An Post to ship orders. If you need an item for a specific date please order in plenty of time in advance as we have no control on delivery once an item is shipped.
If you do not see the option to ship to your country, please contact us at dochasdesigns@outlook.com.
returns & exchanges
We gladly accept returns and cancellations where products are returned in their original condition complete with packaging and all components. You are responsible for return postage costs.
Contact us within: 14 days of delivery
Dispatch items back to us within: 21 days of delivery
Request a cancellation within: 4 hours of purchase
We will refund you any payment you have made to us for the products excluding delivery charge. We do not cover the cost of return shipping.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Items on sale
Exchanges
We do not accept exchanges.
damaged or faulty goods
If you receive an item that is faulty please contact us by email at dochasdesigns@outlook.com with proof of damage and we will arrange a refund or replacement. You should outline what you purchased, when you purchased or an order number, and the reason you are returning the item.
contact us
If you have any further queries, please contact us at dochasdesigns@outlook.com